Wellcare Authorization Requirements
Note: If using the fax option, for fastest results, submit using the associated PA forms found online at Wellcare.com
The following information is required for authorizations:
- Member Name
- Member ID Number
- Provider ID and National Provider Identifier (NPI) number or name of the treating physician
- Facility ID and NPI number or name where services will be rendered (when appropriate)
- Provider and/or facility fax number
- Date(s) of Service
- Diagnosis and Diagnostic Codes
- CPT Codes
Authorization Submission Methods
Via Provider Portal
- As a registered provider, you can submit an authorization request and download or print a summary report for records through the portal
Fax Submission
- Medical Fax: 1-833-562-7172
- Behavioral Health Fax: 1-855-713-0593 | Inpatient: 1-855-713-0592
- Pharmacy Medical Requests Fax: 1-88-871-0564
Urgent Authorization Requests and Admission Notifications: call 1-855-538-0454 and follow the prompts
Authorization Determinations
Standard Organization Determination: determination will be made as expeditiously as the Member’s health condition requires, but no later than 14 calendar days after the Wellcare receives the request for service
Expedited Organization Determination: determination will be made as expeditiously as the Member’s health condition requires, but no later than 72 hours after receiving the Member’s or Provider’s request
Authorization Appeals
- The Provider Portal is the fastest way to submit appeals
- Appeals (non-participating provider and members) is a procedure that deals with the review of adverse initial determinations made by the plan on health care services or benefits
- Reconsiderations (participating providers) is the first step in the appeals process
- Participating Providers have 90 days from the denial date
- Non-Participating Providers have 65 days from the date of notice of the initial determination
- The appeals form can also be faxed with all pertinent medical and supporting documentation to 1-866-01-0657
- Appeals should be submitted via the portal or mailed to the following address:
- Wellcare
Attn: Medical Appeals Department
P.O. Box 31368
Tampa, FL 33631-3368
- Wellcare
Appeal Submission
- The Provider Portal is the fastest way to submit appeals
- Claim payment disputes for participating providers must be submitted to Wellcare in writing within 90 calendar days of the date of denial of the EOP
- Non-Participating Providers have 60 days from denial date
- Appeals can be faxed to 1-877-277-1808
- Appeals should be submitted via the portal or mailed to the following address:
- Wellcare Health Plans, Inc
Attn: Claim Payment Disputes
P.O. Box 31370
Tampa, FL 33631-3370
- Wellcare Health Plans, Inc
ATTENTION: The Provider Cover Sheet (PDF) must be completed when requesting a formal review of Claim related denials. An appeal, reconsideration or dispute can be submitted using this form.
Definition
Claim Appeal/Reconsideration: A review requested by a member, a member’s representative, or a provider in response to an adverse initial determination made by the health plan
Claim Dispute: A review in response to an adverse initial determination made by the health plan regarding payment of a claim, requested by a provider who is not entitled to a regulated appeals process by federal/state mandate or by their provider contract
Required Information
- Provider Information
- Member Information
- Claim Information
- Reason for Request
- Provider’s Contract Name and Number