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Provider IVR Claims Menu Redesign

February 10, 2021

We have completed the first phase of our Provider Claims Menu redesign. Providers can now quickly access important claims information when using Centene’s Interactive Voice Recording (IVR).

The first phase of our new Provider Claims redesign includes key enhancements, such as:

  • New Claims Upfront Message informing callers of changes
  • Ability to search by Claim ID
  • Ability to search and list all of a Member’s Claims within the last 90 days
  • Ability to search by Claim Date of Service (DOS) without having to enter Billed Amount or Members Date of Birth (DOB)
  • Added playback control and skip functions to easily access information

If you would like more information on Centene’s IVR, please join our new Digital Training sessions in 2021. The training will focus on how to use the Provider Portal, live Chat and the IVR. If you have any questions, please contact your Provider Representative.

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Last Updated On: 2/17/2021
On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

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