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25-826m: Improve Patient Experience and Satisfaction: Key Resources for the Health Outcomes Survey

August 11, 2025

The Health Outcomes Survey is underway until November 2025

The Medicare Health Outcomes Survey (HOS) is currently in progress and will continue through November 2025. This important survey gathers feedback directly from Medicare patients about their health and the care they receive over time.

Physicians and other providers play a critical role in shaping HOS results. Patients’ perceptions about their health are influenced by the quality of communication and care they receive. These results also impact the Centers for Medicare & Medicaid Services Star Ratings, which reflect the performance of health plans. 

Resources to support you

To help you improve patient care and better understand the HOS process, explore the following tools:

  • Your Role in the HOS: Learn how the survey works and discover tips for engaging patients effectively. Access it here: https://bit.ly/hos-flyer-wellcare.
  • HOS Communication Tip Sheet: Get practical guidance on improving patient interactions and supporting better health outcomes. Access it here: https://bit.ly/wc-hos-guide.

We encourage you to review these resources and share them with your team to help drive positive patient experiences and outcomes.  

Additional information

If you have questions regarding the information contained in this update, contact 866‑999‑3945

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Y0020_WCM_164006E_M Last Updated On: 10/1/2024