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Quality

The Quality Improvement Program includes initiatives to ensure that members are receiving age-appropriate preventive health screenings and interventions to optimize health.

The information on this page provides useful information and tools for managing patient care based on industry-standard clinical practice guidelines.

Preventive Depression Screening Program

The Depression Prevention program promotes collaboration, continuity and coordination between medical and behavioral health care.

New: HEDIS Measurement Year 2024 Toolkit

HEDIS® Measurement Year Adult Pocket Guide 2024

HEDIS® Measurement Year Adult Pocket Guide 2024

HEDIS Measurement Year 2023 Toolkit

HEDIS® Measurement Year Adult Pocket Guide 2023

HEDIS® Measurement Year Adult Pocket Guide 2023

HEDIS® At-a-Glance STARS Measures

Quality Measures

Social determinants influence health in very direct ways. A patient’s housing, food, and safety needs can create barriers blocking quality care and can contribute to poor health.

Controlling Blood Pressure Flyer

OMW – Osteoporosis Management Flyer

Use this tip sheet for best practices on how to talk to your patients about why they need to maintain adherence and how to track their medications.

Examples of Centers for Medicare and Medicaid Services Star measures which use statin therapy to evaluate health plans.

Medicare Incentive Programs

Unlock the Benefits of Partnership!

Program Announcement

CAHPS and HOS Resources

CAHPS (Consumer Assessment of Healthcare Providers and Systems) Resource Guide

Consumer Assessment of Healthcare Providers and Systems (CAHPS) is a survey tool that asks patients to evaluate their experience with their health plan and at providers’ offices.

HOS Health Outcomes Survey

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Last Updated On: 5/14/2024
On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

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