Empower inclusive care by meeting your compliance requirements
Training overview
To support equitable, culturally responsive care, all physicians, health care providers, staff, subcontractors and downstream subcontractors must complete the Cultural Humility, Competency, and Equity in Healthcare training.1
This requirement aligns with contractual obligations and NCQA2 Health Equity Accreditation standards.
Training availability
The training will be available starting August 31, 2025.
Who must complete the training and when?
- New hires: Within 90 days of start date
- Existing providers: Annually by December 31, 2025, and by December 31 each calendar year
Compliance requirements by line of business
Requirements include the Plan’s contract and NCQA Health Equity Accreditation.
Ongoing compliance responsibilities
Independent practice associations, physicians, other providers and affiliated organizations must:
- Ensure all direct patient care providers complete the training
- Track completion and collect attestations for group/on-site sessions
- Maintain records for audits and compliance verification
How to complete the training and submit attestation
Access the training at https://rebrand.ly/HN-Cultural-Humility-Training.
Submit your attestation through the same link.
- Submit an attestation from another plan’s training
- If you completed the training with another health plan you may submit an attestation at https://rebrand.ly/HN-Cultural-Humility-Training.
- Completion of the training will be shared across all plans.
Why this training matters
This training helps physicians and other providers:
- Understand the health needs of diverse racial, ethnic, social and cultural groups.
- Respect differing beliefs and values in health care settings.
- Deliver equitable, culturally competent care.
- Improve care quality and promote health equity across California.
For more information, refer to the full APL at https://bit.ly/APL24-016 .
Additional information
If you have questions regarding the information contained in this update, contact 866‑999‑3945.
This information applies to Physicians, Independent Practice Associations (IPAs), Hospitals, Ancillary Providers, and Behavioral Health Providers.
1This provider update contains information taken or derived from APL 24-016. https://www.dhcs.ca.gov/formsandpubs/Documents/MMCDAPLsandPolicyLetters/APL%202024/APL24-016.pdf.
2National Committee for Quality Assurance.
