January 24, 2025
Complete training with one health plan and submit attestation
Per California Department of Managed Health Care (DMHC) All Plan Letter (APL) 24-0181 Compliance with Senate Bill 923, and California Department of Health Care Services (DHCS) All Plan Letter (APL) 24-0172, all health plan staff are required to complete the transgender, gender diverse, or intersex (TGI) training. This is an evidence-based cultural competency training for the purpose of providing trans-inclusive health care, as defined, for individuals who identify as transgender, gender diverse, or intersex.
Additional information
Depending on how the fires progress, Wellcare may make additional changes to its policies as needed to ensure members have access to necessary health care services.
If you have questions regarding the information contained in this update, contact the Provider Services Center by phone at 866-999-3945 or through the provider website at provider.wellcare.com/california.
How this affects you
Independent Practice Associations (IPAs) delegated to perform functions on behalf of Wellcare are responsible for coordinating the training and ensuring all administrative and office staff (i.e., utilization management and call center staff) who have contact with members take this training. Be sure to track and maintain records of each staff member who took the training. These records must be kept and be readily available for audit purposes upon request.
Although you may receive multiple notifications and reminders from several health plans about completing this training, you only have to complete the training through one health plan.
When is it due?
Refer to the following table for training due dates and ongoing training schedule:
|
Applies to |
Due date |
|
Current staff |
February 14, 2025 |
|
New hires |
Within 45 days of start date |
|
Ongoing training |
Every two years |
How to access the training and attest to taking it
Complete the training and attest by taking the steps below:
- Access the training and submit your attestation. PPG/IPA Representatives and individuals may register to take the training (TGI - Gender Affirming Care (SB 923) course) at bit.ly/TGI-Training. After the training is completed, submit one attestation for your entire group. Be sure to include your group’s NPI on the attestation.
- If you have already completed the training with another health plan, visit bit.ly/Attestation-Plan to complete the affidavit confirming your training completion with that plan.
Your completion will be shared across all health plans, ensuring that you are fully compliant.
Additional information
For questions about this training, contact Cultural and Linguistic Services via email at Cultural.and.Linguistic.Services@healthnet.com.
